Don’t be a no-show

Our goal at the 86th Medical Group is to meet the health care needs of you and your family by providing the best possible medical care.

In order to provide the appointments needed for enrolled patients and their families, we need your help in preventing no-shows.

Last minute cancellations or not showing up for a scheduled appointment have a negative impact on everyone’s access to services and can adversely affect the readiness mission. So far this year, there were 3,076 missed appointments at the 86th MDG, valued at more than $215,320. This value not only represents lost productivity, but also significant wasted resources that could be better used elsewhere. We understand unforeseen circumstances may sometimes occur resulting in missed appointments, but when you “no-show” for an appointment, it can not only negatively affect your medical readiness, but also prevents your family or colleagues from getting a needed appointment, perhaps for an urgent issue.

To decrease the amount of no-shows, the 86th  MDG appointment reminder system calls patients two days prior to the scheduled appointment. If you get this call and you no longer need the appointment, let us know so we can make that appointment available to someone else. Keep in mind this system uses the most current phone numbers listed in the Defense Enrollment Eligibility Reporting System, so it is critical to update your local phone number in DEERS. Call 800-538-9552 to update your information.

You can cancel appointments by calling the 86th MDG central appointments line at 479-2273, or if you booked your appointment using www.tricareonline.com, you can cancel it online. In addition, if you are enrolled in MiCare, you can also take advantage of emailing your provider and his/her team directly.

To provide feedback, call Maj. Janelle Quinn, 86th MDG group practice manager, at 479-2687.