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Q:
Do I need orders to schedule my shipments?
A:
Yes, your orders provide the funding we require to book your shipments.
Q:
Do I need to put my shipments in Defense Personal Property System (DPS)?
A: Yes, military (PCS only) and civilians (PCS or separating) are required to put their shipments into DPS. If this is your first time moving, and separating or retiring you do not have to put your in DPS.
Quality Assurance
Q:
What do the Quality Assu-rance inspectors do?
A: They perform inspections on household goods and unaccompanied shipments, resolve disputes between the moving company and member, and issue punitive actions to moving companies. Quality Assurance is available at 0631-536-6036.
Q:
When will the movers arrive at my residence?
A:
The moving company will be in contact with you prior to your pickup. This is when they will let you know if you have a morning or afternoon pickup.
Q:
I’m shipping items back to the U.S. Will I be inspected by U.S. Customs?
A: Yes, custom inspectors will be sent to most shipments going back to the U.S. on the first day of packing. This is when they will inspect your items. It is very important for outdoor items to be clean, and free of dirt and soil.
Inbound Section
Q:
Where can I check the status of my inbound shipment?
A:
You can check the status of your shipment by logging into DPS. Then click the blue icon that states Shipment Management. This is where you find the status of your shipments.
Q:
How can I schedule delivery of my household goods or unaccompanied baggage?
A: You will receive an email from the local agent letting you know your shipment has arrived. Respond to the initial email or call your local agent to set up a delivery date.
Q:
How do I file a claim?
A: You can file a claim by logging into DPS. At the top of the DPS screen you will see a blue icon that states File Claim. Remember to initiate your claim within 75 days of delivery and file your claim within nine months of delivery to receive full replacement value.
Outbound Section
Q:
Is pickup or delivery an all-day appointment?
A:
Yes, any personnel shipping or receiving personal property must be available at their residence from 0800-1700. Otherwise, you may be charged an attempted pickup or delivery fee.
Q:
Will I need to escort my local agent if my residence is located on a base within the KMC?
A: Yes, if the situation arises to where the local agent has exhausted their personnel who has base access privileges, you may be asked to sign and escort them onto the base. It is the members’ responsibility to perform this request.
Q:
What shall I do if I have not re-ceived a call from my local agent within three days of my pack out?
A: Contact your Personal Property Processing Office to check the status of your shipment.
