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***image1***In searching out ways to improve security and customer service at Vogelweh’s gates, the 569th U.S. Forces Police Squadron has developed a simple strategy based on the team concept.
With the introduction of the Golf-5 team, security forces Airmen and their German civilian police counterparts work in groups of five to six, performing entry controller duty in two-week shifts.
“During their two weeks working together, the Airmen develop a close relationship with each other and become more aware of each other’s strengths and weaknesses,” said Master Sgt. Kevin Robinson, 569th USFPS operations superintendent. “Airmen with weaknesses in certain areas are assisted by their teammates with strengths in that skill area.” The team members increase their job knowledge and develop a bond.
“While it isn’t uncommon to see a different face every time driving through the gate, hopefully by having the same groups of Airmen and German civilian police working together, a stability to the gate operations will be noticed, and the team can provide an effective service,” said Master Sgt. Thomas Sullivan, NCOIC of security forces training.
While customer service and public interaction are top priorities of the 569th USFPS, the most important impact of these teams is to act as a deterrent to terrorism.
Having the same Airmen and German civilian police checking IDs at the gate allows them to be more aware of their surroundings and better able to detect things that appear out of the ordinary.
“Everyone in the career field is a team,” said Capt. James Benvenuto, 569th USFPS operations officer.
“Together we strive to improve ourselves and keep pushing forward.”
