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The Defense Travel Management Office (DTMO) awarded a new contract for Commercial Travel Office (CTO) services in Europe to Carlson Wagonlit/SatoTravel (CWTSatoTravel) to begin on Aug. 1.
This contract change will impact how 86 LRS delivers passenger travel support in the short term (up to 45 days):
• For all travel authorizations already in the system for travel on or before Aug. 8 (and all August PCS port calls) the current CTO (Ztrak-Global) will issue the tickets.
• DTS travel requests that do not require CTO assistance are unaffected. Eligible travelers should make every effort to maximize utilization of DTS.
• All other travel requests must be processed on-line through the new contractor’s Web site using a manual reservation form. Access the reservation form (effective Aug. 1) at www.CWTSatoTravel.com and select Ramstein as your site.
Contact information for CWTSatoTravel: Toll free within Germany, please call: 0800-1007105. CONUS Emergency/Enroute, contact: 866-422-9428, or email RamsteinCTO@cwtsatotravel.com.
Beginning Aug. 2, the 86 LRS travel office will be closed to walk-in customers to facilitate contractor staffing transition requirements.
Military personnel will be available to answer phone calls and email inquiries from 7:30 a.m. to 4:30 p.m., Monday to Friday, and can schedule individual appointments, when necessary. After-hours support will not be affected.
Phone contact information for 86 LRS Passenger Travel: DSN 480-5373/5374/2194/2484, Commercial: 06371-47-5373/5374/2194/2484, after hours: 0160-5845770 and 0151-20566768.
NOTE: When submitting travel documents to CWTSatoTravel, cc the 86 LRS/PASSENGER RESERVATIONS organizational box (435lrs.pt@ramstein.af.mil) to provide visibility on your travel requirements and facilitate interim travel processes in the short term.
