Customers enrolled with Pfalzwerke (electricity) and/or Pfalzgas (gas)

If you have not provided your annual meter readings, please read your meters and submit to the company using the instructions below. Should they not receive meter readings from you, Pfalzwerke/Pfalzgas will be obligated to generate your annual bill(s) based on estimated readings rather than actual usage.

Annual meter readings can be provided to the utility company the following ways:

Online: https://onlineservice.pfalzwerke.de/pw/publicMeterReadingStart.sap

Via email (customer name, customer number, German address with picture of meter readings required): customerservice@pfalzwerke.de

After submission, the utility company will mail an updated year-end bill with adjusted monthly payments for the new billing cycle to your German mailing address. Point of contact for this information is U.S. Army Garrison Rheinland-Pfalz Utility Tax Avoidance Program (UTAP) office at 541-9091 or 0611-143-541-9091.