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The Department of Defense Education Activity will administer its biennial Customer Satisfaction Survey through Feb. 28. The CSS provides valuable feedback to DoDEA from its most important customers – students and parents – about the quality of education it provides and areas needing improvement.
The 2008 DoDEA CSS represents a departure from tradition in that the survey will be administered to students in fourth through 12th grades and sponsors for each child enrolled in DOD schools from pre-kindergarten through 12th grade. As with prior surveys, participation is voluntary, but maximum participation is encouraged in order to obtain reliable and valid data.
Parents and students will participate in the CSS while DoDEA administrators, teachers and educational support staff will participate in a separate survey – the DoDEA Employee Satisfaction Survey, to be administered in March.
Officials estimate the survey will take approximately 20 minutes to complete. The survey is available online at www.dodea.edu (CSS link).
Dr. Shirley A. Miles, DoDEA director, stressed the importance of the survey to the organization’s commitment to continuous improvement.
“The Customer Satisfaction Survey provides us with valuable information to direct our efforts at continuous improvement,” she said. “What we learn from the survey is critical to developing our systemic thinking of how we can improve what we do for our students.”
Dr. Miles also emphasized the importance of survey participation.
“I want to encourage all parents and students to participate in the survey,” she said. “A high response rate provides our schools with valuable information about their programs and is part of our continual efforts to improve the quality of education provided to students of military families.”
Information derived from the surveys will be used to improve planning efforts at all levels throughout DoDEA. Schools, districts and areas will use the survey results to gain insight into the satisfaction levels of sponsors and students, which is one of many measures used for future planning of programs and services offered to DoDEA’s students. The survey results will also be used to monitor the DoDEA Community Strategic Plan, which contains the strategic direction for DoDEA for 2006 to 2011.
DoDEA plans, directs, coordinates and manages the education programs for DOD dependents who would otherwise not have access to a high-quality public education. DoDEA consists of the Department of Defense Dependents Schools located overseas, and the Department of Defense Domestic Dependent Elementary and Secondary Schools located in the United States and its territories and possessions. DoDEA provides education to eligible DOD military and civilian dependents from pre-kindergarten through 12th grade.
(Courtesy of DoDEA)
