Finance customer service counter reopens

The 86th Comptroller Squadron’s finance office opened its customer support counter today for the first time in a couple of years.

In the past, customers relied on their finance issues to be handled solely by email or a commander/first sergeant hotline call. With the new addition, customers can walk in to the finance office from 9 a.m. to 1 p.m. Monday through Friday to take care of urgent or complex financial needs better resolved in person. Some of the issues they can get help with include pay inquiries, advances, debts or leave questions.

“Customers want to be able to handle their problems face-to-face and know that they are being taken care of,” said Master Sgt. Michael Powell, 86th CPTS chief of customer service. “Now they won’t have to wait for an email reply. This will provide them with a faster, more efficient service.”

It’s a very proactive approach, where we can now provide a hands-on solution for our customers, Powell added.

For simpler issues or questions and standard document submissions, customers are encouraged to email the finance office for assistance at 86cpts.cs@us.af.mil instead of using the walk-in option.