Twitter
Facebook
Tricare Online is a great tool, but patients have not used it much in the past because it was cumbersome and had multiple password requirements for each family member. But this has all changed.
Below are four improvements to Tricare Online that will likely start bringing patients back to the keyboard to use www.tricareonline.com.
One Click Access to Family Appointments. With the use of your Common Access Card or just one password, sponsors and spouses can now book, view or cancel appointments online for both themselves and their dependents. Previously, sponsors and spouses needed passwords for every family member. Now, all family members can be scheduled with either a CAC or one password.
E-mail and Text Message Reminders. Patients can now sign-up for e-mail or text message appointment reminders for both their appointments and their dependent’s appointments. To sign up for e-mail or text message appointment reminders, log on to TOL, select “My Profile” and enter the e-mail address or the phone number you want the appointment reminder to go to.
No Waiting on the Phone. During telephone appointment peak times, patients may be on hold for up to 15 minutes when trying to book an appointment using the telephone appointment line. TOL gives patients instant access to log on 24 hours a day, seven days a week from anywhere in the world to book, view or cancel their appointment without having to wait on the phone.
Fast Canceling. Cancel any appointment in just seconds through TOL. Patients oftentimes did not bother to cancel their medical appointments because they did not want to spend time on the phone waiting to talk to an appointment clerk. It was easier for patients to just not show up.
“TOL gives patients a simple and quick way to cancel the appointment so someone else can use it,” said Maj. Gerald I. Smith Jr., 86th Medical Group practice manager. “The re-booked appointment gives our patients better access to care and reduces costly no shows.”
For TOL technical assistance, call 0800-1011129 (OCONUS) option 8 or 1-800-600-9332 (CONUS) option 8.
(Courtesy of 86th Medical Group)
