Make the work request process aid your mission

Wing funding for civil engineers to execute facility work orders is declining and CE must increasingly shelve non-mission-essential work requirements, focusing on those which directly support mission-critical facilities or significantly impact quality of life programs and facilities.

Facility managers, commanders and occupants can use the work request system to highlight and justify facility needs, enabling smart prioritization of work requests across the KMC.

Facility managers are the primary generators of WRs and must ask themselves, “Is this request a mission need or is it a nice-to-have request?” This is the question that the CE Work Request Review Board will try to answer from the information provided with the WR. For mission needs, facility managers should explain how not executing the work will impact their unit’s mission.

A “nice-to-have” WR might be moving an electrical outlet a few feet to accommodate new systems furniture or a request to install a  drinking fountain for convenience of facility occupants. While these requirements might be important, how does that impact the mission? If CE were to attempt to support all WRs
immediately and on a first-come basis, the focus of manpower and funds on requirements like the above examples would rapidly deplete resources and compromise support for the Fly-Fight-Win mission.

All emergency and urgent requests should be called in to CE Service at 480-6540/6546, preferably by designated facility managers. However, anyone can call in an emergency work order for requirements involving risk to life, safety, health or avoidance of facility damage.

For non-emergency WR submittals, per AFI 32-1001, use the AF Form 332, Base Civil Engineer Work Request. The completed form, with proper coordination and supporting documents, should be dropped off with CE Service Call in Bldg. 520.

AF Forms 332 will be coordinated through the fire department, wing safety and bioenvironmental or environmental (mandatory agencies), so a clear description of work with strong justification is critical for good understanding of need through each step of the process.

Emergency and urgent work orders become CE shop priorities and are worked as
expeditiously as funding and manpower permit. Non-emergency or urgent WRs may be filed awaiting consolidation with other work requirements in the same facility into a planned, contracted project that then competes with many other projects for funding priority. Whether worked by in-house efforts or combined with other WRs in a contracted project effort, preparation leading up to execution can be confusing to those outside of CE.

Facility managers are welcome to maintain contact with CE customer service staff to ask for updates.

Between fund limitations, commander priority changes, mission changes, facility emergencies, unexpected storm recovery repairs, discovery of hazardous material or life, safety and health issues, the WR program remains a dynamic process with constant reassessment of priorities. CE’s successful WR program management requires excellent information from customers and facility managers. 

For more processing guidance, call 480-6488.

(Courtesy of 435th Civil Engineer Group)