MiCare: new online secure medical messaging system

The 86th Medical Group on Ramstein will begin patient registrations for enrolled beneficiaries into MiCare, the military’s online confidential secure medical messaging service.

This system has been shown to significantly reduce the number of phone calls between patients and providers, increase patient satisfaction, and save time for the medical office staff and patients.

The clinic aims to enroll as many patients as possible into MiCare and to secure messaging as the primary form of communication between patients and their health care teams.

Patients currently enrolled in MiCare are already talking about the ease, accessibility, and benefits of this Internet-based service.

On MiCare, patients can get test results, request prescription refills, or ask their healthcare team medical questions via a secure electronic message that bypasses phone-trees, voicemail and phone tag.

MiCare registration for Ramstein will begin Monday. To register, patients must visit the 86th MDG to initiate the face-to-face registration process.

Patients will need to show their military identification card and provide basic information such as name, Social Security number, birthday and email address.

Once the face-to-face registration is complete, an email will be sent from the MiCare website for patients to finish the enrollment process.

MiCare has been designed to support patients and healthcare teams and will be implemented Air Force-wide, so once registered, a patient will remain in the system no matter where the Air Force takes them.

For more information, visit www.afms.af.mil/micare or call the Group Practice Management Office at 479-2292.