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JOINT BASE SAN ANTONIO-RANDOLPH, Texas — Family situations can be complicated, but updating family benefit information doesn’t have to be, now that it can be done online.
Dependent family members must be registered in the Defense Enrollment Eligibility Reporting System, and in many instances must have a valid dependent identification card to access medical, dental and other benefits.
In the past, Airmen geographically separated from their dependents faced a multi-step, back-and-forth process to accomplish some of these updates in DEERS.
Those days are history, thanks to the real-time Automated Personnel Identification System Self-Service portal, said Ed Yoder, Air Force DEERS Project Office, Air Force Personnel Center.
The self-service portal is one of several tools developed by the Defense Manpower Data Center in an on-going enterprise-wide initiative to expand online customer self service options for Department of Defense and uniformed service populations.
Implemented in September, the RAPIDS Self Service portal allows Common Access Card-holders to digitally sign required documents that are then accessible to all ID card-issuing facilities worldwide. A dependent who is thousands of miles away can then go to the nearest RAPIDS ID card-issuing facility and complete the update process or have a new ID card issued.
Prior to the online option, members had to go in person to a military personnel office, sign in, wait for their turn, complete and wet-sign the forms, and fax them to the dependent’s servicing personnel section so that the dependent could complete the paperwork and get their new ID.
“This process is very manually intensive and it could take a several days to complete, during which time, the dependent would be without active benefits or a valid ID card,” Yoder said.
The new RAPIDS Self-Service process is designed to update DEERS records and renew or reissue ID cards only. Initial DEERS enrollment and ID card issuance requires the member’s presence. In addition to DEERS and ID card actions, members can access the RAPIDS Self-Service portal to add or change an email address for signature and email encryption certificates, download certain applications, view and update contact information and more.
(To read the full story, visit www.af.mil.)
