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The post offices on Ramstein and Kapaun have new operating hours and methods of operation that went into effect last month.
“We made a few changes based on responses we received from our customers,” said Senior Master Sgt. Michael J. Parker, 86th Communications Squadron postal operations superintendent. “We want the community to know that we’ve made a lot of changes already, with more to come in the future.”
Among the changes, the Ramstein Northside Post Office has opened an additional window for parcel pickup; both windows will be available to provide service from 9 a.m. to 7 p.m. during the weekday and 10 a.m. to 1 p.m. on Saturdays and goal days. It is also ensuring four windows are open for finance customers to cut down on wait times. Finally, the office has rearranged the lobby layout to provide more space for customers to complete required forms and finalize package preparation.
The hours have been extended at the Southside Post Office, now opening at 9 a.m. and closing at 6 p.m. for customer service and parcel pickup.
In addition to extending the hours, the customer service window now doubles as a parcel pick-up window to cut down on the wait times for customers.
Finally, the hours have been expanded for all services at the Kapaun Post Office, now opening at 9 a.m. and closing at 5 p.m. for customer service, finance and parcel pick-up during the weekdays. Along with parcel pick-up, there will now be finance services available from 10 a.m. to 1 p.m. on Saturdays and goal days.
“The 86th Comm Squadron will continue to gather feedback and find ways to improve service to our customers,” said Lt. Col. John Zapata, 86th CS commander. “We are the largest post office in the DOD; our goal is to have the best service to match.”
