Ramstein Optometry Clinic: Here’s looking at you

Which looks better? One, or two.

This is a question asked to many of the patients who visit the Ramstein Optometry Clinic.

“We see an average of 50 patients a day,” said Lt. Col. Judy Rattan, optometry flight commander. “Everyone from 5 years old and up can be seen by one of our four doctors any day.”

Patients either set up their own appointments by calling 479-CARE, or are referred by their family physician for an optometry appointment.

The doctors who work in U.S. Air Forces in Europe’s biggest optometry clinic specialize in multiple services for their patients.

“We can handle all types of appointments here,” Rattan said. “Our doctors do anything from the routine eye exam, to diagnosing and treating diseases, retraining physicals, school screenings and refractive surgery.”

Because of the variety of services offered, members of the Ramstein Optometry Clinic key in on their patients needs, ensuring they receive the right care.

“Every patient is different and has different needs,” said Master Sgt. Kelli Senker, optometry flight chief. “We get to know our patients during their screening prior to seeing the doctor.”

Patient care starts from the time they’re scheduled for their appointment through the time glasses are adjusted after they arrive.

With so many different things going on during the appointment process, Senker and the rest of the clinic staff try to ensure the best experience possible for patients.

“We are a team here and any one of us is able to pick up where the last left off,” she said. “It’s a smooth operation here.”

At the end of the day, the optometry staff takes pride in the customer service they provide.

“When you ask any of the technicians here what their favorite part of the job is, the consensus is that we all love the interaction with our patients,” Senker said.