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The holiday season is fast approaching, and soon everyone in the KMC will be sending and receiving packages. Members of our four KMC post offices are preparing for the intense increase in mail volume that will occur the next few months, essentially now through mid February.
To make this year a success, the KMC post offices are asking for assistance from the community. Here are a few tips to make your trip to the post office quicker, easier and an all-around more enjoyable experience.
Click-N-Ship
Do you want to be even more prepared to mail your parcels and expedite service? Use the new and convenient Click-N-Ship. Click-N-Ship is a Web-based, self-service (customer operated) process for weighing and applying postage. Customers can access this system by visiting the U.S. Postal Service Web site at www.usps.com.
Operating hours:
Your KMC post offices are open as follows:
Ramstein Northside Post Office:
- Postal Finance (Parcel mailing, stamp and money order purchases) 10 a.m. to 5 p.m. Monday through Friday
- Registered Mail Customer Service: 10 a.m. to 4 p.m. Monday through Friday
- Parcel Pick-Up: 10 a.m. to 5:30 p.m. Monday through Friday and 10 a.m. to 1 p.m. Saturday
Ramstein Southside Post Office:
- Parcel Pick-Up: 10 a.m. to 5 p.m. Monday through Friday and 10 a.m. to 1 p.m. Saturday
- Customer Service: 10 a.m. to 4 p.m. Monday through Friday
Kapaun Post Office:
- Parcel Pick-Up: 10 a.m. to 5 p.m. Monday through Friday
- Postal Finance/Customer Service: 10 a.m. to 4 p.m. Monday through Friday
- Registered Mail: 10 a.m. to 3 p.m. Monday through Friday
- Official Mail: 10 a.m. to 3 p.m. Monday through Friday
Sembach Post Office:
- Parcel Pick-Up/Postal Finance/Customer Service: 10 a.m. to 4 p.m. Monday through Friday
- Registered Mail: 10 a.m. to 3 p.m. Monday through Friday
- Official Mail: 10 a.m. to 2 p.m. Monday through Friday
Holiday deadlines:
The dates that packages need to be mailed by to ensure they arrive by Christmas Day are Nov. 28 for Space Available Mail, Dec. 11 for First Class and Priority Mail, and Dec. 18 for Express Mail. We will also be available for mailing from 10 a.m. to 1 p.m. Dec. 5 and 19 to get those last-minute packages mailed out.
Appointments for mailing:
If you are mailing out seven or more packages, we ask that you make an appointment from 9:05 to 9:45 a.m. during the week, excluding Wednesdays. Appointments will help shorten the wait time for other customers and a shorter wait for you. Call our customer service desk on Ramstein at 480-6166 or 06371-47-6166, on Kapaun at 489-6744 or 06315-36-6744, or on Sembach at 496-7748 or 06302-67-7748.
Have mail ready to send:
Ensure mailing addresses are clearly written on the box with the return address in the upper left-hand corner. Use proper names in the “to” and “from” lines to make sure the mail gets to its destination on time. Customs forms must list everything contained in the package and cannot have generic terms like “gift” or “present.”
Check your mail regularly:
Check your mail on a regular basis (every two to three days) or more if expecting packages. After 15 days of sitting on the shelf, they will be returned to sender. To prevent your package from being returned to sender, contact customer service and put your box on hold if you are going TDY or taking leave for more than 15 days. You may also allow someone else to check your mail by filling out the required paperwork at customer service.
Mailing restrictions:
Do not abuse your MPO privileges. During the holiday season, many people want to send gifts from Germany like wine, alcohol and Kinder eggs. These are all restricted items and cannot be sent through the military postal system. Find out what you can and cannot send by checking the guidance posted at the post office before buying and packaging it.
