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Most military members are familiar with Tricare medical coverage and benefits, but what happens to those who are not covered under Tricare? Where do they go when they need assistance with medical insurance-related issues?
The Ramstein Uniform Business Office provides medical billing claims and services to more than 700 personnel not covered under Tricare.
The office primarily deals with third-party collections and medical service accounts, which include Department of Defense Dependents Schools teachers and Army and Air Force Exchange Service employees.
Airmen assigned to the UBO ensure 86th Medical Group patients with third-party insurance have up-to-date information and are aware of the services available to them.
“Third-party collections involve collecting funds from insurance providers whenever someone else has other health insurance,” said Airman Ryan Darish, 86th MDSS medical claims technician.
One of the main goals of the UBO is to verify patients have their DOD Form 2569, which is the Third-Party Collection Program — Record of Other Health Insurance form, up to date. Each patient with third-party insurance is required to have this form on file and must resubmit it annually.
If an individual doesn’t have a DOD 2569 form on file, or if the information is not up-to-date, UBO personnel cannot bill and collect funds from their insurance company. In such a case, the individual may be responsible for paying their own medical bills.
“We try to educate our patients on how the billing process works from beginning to end,” Medrano said. “That way they know what their responsibilities are.”
Members of the UBO will be collecting and updating DOD 2569 forms Feb. 27 at the Kaiserslautern Military Community Center food court on Ramstein.
“Helping our customers is our top priority,” Darish said. “If they have questions or concerns, we want them to know that we are here for them.”
